The end of May Bank Holiday weekend descended into chaos for many BA passengers worldwide after a power failure caused major disruption. 75 thousand people were affected, with many sleeping in the terminals without luggage and no clear explanation or answers from British Airways.

The PC Agency was approached by global media for comment and insight into the recent meltdown – with founder Paul Charles, who was formerly Communications Director at Virgin Atlantic and Eurostar, appearing on broadcast and in print and online. Outlets included BBC1 Ten O’Clock News; BBC Radio 4 Today Programme; BBC World Service TV “Talking Business”; BBC World Service Newshour; Sky News; Telegraph Online, BBC News Online, The Guardian and TTG Media

The PC Agency has an active crisis communications advisory team helping airlines, cruise lines, tourism boards and hotels plan for the unexpected or respond in times of trouble. 

For further information on our crisis services, contact the team via: